Welcome to Helpnet’s website (“us,” “we,” or “our”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our products and services.

By accessing or using our website, products and services, you consent to the terms of this Privacy Policy. Please read the following carefully to understand our practices regarding your personal data.

1. Information We Collect

1. Personal Information: We may collect personal information, such as your name, email address, and contact details, when you voluntarily provide it to us through our website, service registration, or other communication channels. When related to our services, all identifiable information is deleted.

We collect de-identified information through the following means

• Registration of interest in a Helpnet project
• Meetings
• Needs analyses and assessment completions
• Training participation
• Awareness raising sessions

1.2 Usage Data: We collect information about your usage of our software, including the pages you visit, the time spent on each page, and the features you access. This data helps us improve our services and enhance your experience. This data is anonymized and aggregated to ensure your privacy.

2. How We Use Your Information

2.1 Services: The primary purpose of collecting your personal information is to provide you with online services, aimed at well-being and mental health. This may include sending alerts, providing resources, and improving our product based on user interactions.

Any of the information we collect from you and/or your staff may be used in one of the following ways:

• To help us determine the appropriateness of your participation in projects and services
• To inform recommendations following the completion of use of products or services
• To provide our research partners the necessary information to evaluate the efficacy of our products and services
• To report the evaluation outcomes to the provider of the funding and the wider community

2.2 Communication: We may use your contact information to communicate with you about important updates, new features, and other relevant information related to Me Aware, however this information will never be collected or attributed to any prior use of our services.

2.3 Analytics: We use analytics tools to analyse user behaviour and improve our website and services. However, this data is anonymized and aggregated to ensure your privacy.

3. How We Share Your Information

3.1 We will never share or disclose any identifiable information to third parties. All identifiable information is removed from our servers after each session.

3.2 Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a court order or government inquiry, however our systems do not connect payment data (required by law) to usage data which is anonymous.

4. Your Choices

4.1 Opt-Out: You have the right to opt-out of receiving non-essential communications from us. You can do this by following the unsubscribe instructions included in our emails.

4.2 Access and Correction: You may request access to, correction, or deletion of your personal information by contacting us at [operations@helpnet.global].

You can do the following at any time by contacting us via the email address given below:

• See what data we have about you and/or your workplace/school, if any.
• Notify us if you believe any data we have about you, your staff/ students is incorrect.
• Express any concern you have about our use of your data.

5. Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

We are committed to protecting personal and health information in accordance with

• The Commonwealth Privacy Act 1988 and the Australian Privacy Principles under that Act
• The Victorian Health Records Act 2001 and the Health Privacy Principles under that Act
• The Health Records Act 2000
• The Human Services (Complex Needs) Act 2009
• GDPR – Europe’s data privacy and security laws

We implement a variety of security measures to maintain the safety of your personal information. Only employees who need the information to perform a specific job (for example, compiling reports) are granted access to user information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

6. International Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA) where our servers or service providers are located. We will ensure that adequate data protection measures are in place to safeguard your information.

7. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any material changes will be notified through our website or via email.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at [operations@helpnet.global].

By using our website or services, you agree to the terms outlined in this Privacy Policy. Thank you for entrusting Helpnet with your privacy.

 

Last updated: [March 12, 2024]